Refund Policy for Marketing Services

Many prospective clients hiring a marketing agency for the first time do not understand how fees are paid, retained, earned, returned, and refunded. Oftentimes, this confusion leads to unnecessary animosity between agency and client. This animosity can be avoided if the distinctions are clearly explained at the onset, and the process remains transparent throughout the course of the representation.
We are committed to a high level of client service. This includes clearly communicating the costs associated with the representation and the process we use to facilitate payment of fees. Below, please find our explanation for the process and the distinction between the return of unearned legal fees and refunds.

Final Invoices

If the client’s project is completed and there are outstanding fees and costs, and no monies in the client’s trust account, the client may receive a final invoice from Market ED, LLC., of these final fees and costs.

Refunds vs Reimbursements

Refunds are separate from the normal, above process of paying, retaining, earning, and returning fees. Rather, refunds are typically the result of an after-the-fact fee dispute, accounting error, or a statement from the client conveying displeasure with the quality of marketing services provided.
Market ED, LLC., processes all written requests for refunds. Our firm will review the entire contents of the client’s physical, electronic, and billing file when processing the request. Within thirty (30) days, our firm will send a written response either denying the request, requesting more information, or granting the request. The decision as to the response remains completely within the discretion of the law firm.
Ultimately, we would like to avoid the need of ever having to consider a refund. We are always aiming to be as transparent in our representation as possible. So we encourage our clients to ask their questions or communicate their concerns to our office immediately. We will then try to answer or address immediately. Such a process also permits our firm to continue to grow and improve its services. For example, we may change an internal process or add language to our fee agreement to prevent the misunderstanding in the future.